Guest Feature: Fighting Acne Together by Sophie Nightingale...

Hello beauties!

So I'm sure some of you are aware of the very difficult blog break I'm taking at the moment in order to focus on completing my degree... If you didn't, go check out this post where I get all sentimental about how 'I love you guys' and 'my blog is my life' :) Anyways, I wasn't going to leave all of you lovely readers in the lurch with NO material on how to obtain your very own HauteFuture was I? So whilst I'm still vlogging a little bit (it is less time consuming than blogging), and doing guest posts on some other blogs, I also decided to hunt for all the other fab bloggers out there and invite them all to get involved and post some great guest features for me. If you're interesting in writing a guest feature read this and send me an email, I welcome anyone even non-bloggers and the more the merrier!

I've had a fantastic response so far and it's really shown to me how supporting my friends, family and the blogging community really can be when you need their help. So thank you guys :) I'm currently working on different ideas with about ten guests, but without further ado let me introduce my first guest...

The beautiful Sophie Nightingale from Simple Sophie contacted me about a week ago with two awesome ideas. I'm not going to tell you about one of them as she may write that one up too because I was so in love with both of her pitches! However, we both felt like her idea about how to conquer acne would make the perfect first guest post because having experienced bad skin in the past when Sophie said that there isn't enough blog coverage on this 'embarrassing' topic, I realized that she was so right! And isn't that outrageous? Hundreds of thousands of people world-wide suffer with acne and yet it's almost treated like a dirty word in the beauty community. So this post is all about the journey Sophie has personally experienced and the tips she's picked up along the way....

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I’ve had acne for almost all of my secondary school life. It started at the end of year seven and I still have it now at almost 18. That makes it just over 5 years. I find acne is very rarely, if at all, spoken about in the blogging world. It’s considered a taboo subject, an embarrassment, something related to dirt and being unhealthy. But it shouldn’t be.

Over the past few years I’ve been on numerous different types of medication from antibiotics to contraceptive pills. I’ve used high-street cleansers and prescribed creams, all promising to reduce the effects of acne and to stop it completely. But here I am, 5 years on, still going to the doctor every few months for more medication.

Anyway I’m not here to have a rant! I’ve learnt a few tricks of the trade over time and I’m here to share them with you.

I think it’s important to use a variety of products. I find that if I stick to one cleanser, like the No7 gentle cleanser I use, then it stops working after a while, so I alternate every couple of days. I also use a variety of strength products, for example the Vita Derm products are designed to target blemishes so have specific agents, whereas my Clarins cleansing gel is designed to improve your skin all round. In the past I have been prescribed some very strong cleansers to fight my spots. They were very harsh on my skin and some even bleached my towels!? I don’t use these anymore as they were more trouble than they were worth making my skin very dry and irritable.

This Clarins Pure Melt Cleansing Gel promises to improve your skin in a few different ways. I try to use at least once a day and I apply it over make-up so it takes that off as well as cleansing my skin. After a few weeks my skin was noticeably healthier and brighter and a lot softer to touch. It’s really easy to apply, and rinsing off with warm water means all the dirt in my pores is washed away leaving my skin feeling smooth and clean.

I use No7 Soft & Soothed Gentle Cleanser when I’m in a rush or staying with friends. It’s really easy to take off make-up with, but it can leave a greasy feel on my skin so I don’t use it that often.

I only bought this product recently as I had a No7 £5 off voucher and thought I’d give it a try. I have a lot of visible pores in the centre of my face by my nose and cheeks. After using this Pore Refining Serum every day for a couple of weeks, I can definitely see an improvement as my pores are not as visible and my skin looks healthier and smoother.

I bought these Vita Derm products after a facial I had in South Africa last year. I use the exfoliator every time I wash my hair so I can leave it on whilst I put my conditioner on, and I use the AHA Active Gel on my blemishes every evening. All of these are very gentle on my skin and do what they say on the bottle. However you don’t see an automatic improvement, it’s developed over the last 8 months I’ve been using them.

I know Sudacrem is something you would associate with baby’s bums, but trust me you can use it on spots too! It tends to dry blemishes out and reduce their appearance, without drying out your skin. I don’t use this regularly as it can make my skin quite slimey so difficult to apply make-up, but if I have a patch of spots then I tend to rub this on and they reduce in appearance overnight.

All of these products combined have improved my skin so much over the past year. I would also recommend Tea-Tree products as I swore by these in my early years of acne, before realising my skin had become immune to them! Using acne fighting products helps a lot, but a few simple lifestyle changes can improve your skin immensely and help prevent brake outs.

• Eat healthy. Literally every time I eat a McDonalds or pizza or some other food full of fats, I can almost see the result on my face. My skin gets noticeably worse whenever I eat badly. I try to eat at least my ‘5-a-day’ if not more, and combine dried fruits and nuts into my diet. It’s important to eat a variety of food types as they are all nutritious in different ways. I have a 75cl water bottle that I fill every morning so I can hydrate myself throughout the day. I finish it every day to make sure my skin is kept hydrated. When I drink lots of water I find my skin looks a lot brighter and less greasy.

• Clean bed sheets. This may sound weird, but I did an experiment a few months ago where I left my bed sheets on for more than two weeks. I gradually noticed a cluster of spots near each ear on my cheeks where I had been lying on my pillow in the night. This may sound OTT but little changes like this can make a big improvement and prevent breakouts. I have bed sheets on for 2 weeks until I change them – I love the feel of crisp clean bed sheets too!

• Exercise and fresh air. When I spend a day inside without going out for fresh air or exercise, I can see the result on my skin. I also get quite grouchy and the skin around my eyes darkens. Exercising also releases endorphins which are proven to lift your mood and improve circulation which is an extra bonus!

• Make-up. I know a lot of people recommend you don’t wear make-up if you have acne as it makes your skin worse. To be honest when I have long breaks without make-up, for example on holiday, my skin gets considerably better. Unfortunately it never stays like that! There’s no way I would feel comfortable being in public without make-up on. I try to only buy hypoallergenic products as these are spot-friendly, but at the end of it, I just want to cover my skin up and feel comfortable!

I really don’t think that acne is something people should be embarrassed about. Obviously I was seriously self-conscious in my second year of high school as I was the only one of my friends with spots. I gradually got used to it though and I’ve preserved with lifestyle changes and taking medication every day. I hope my honesty has inspired spot-sufferers to open up about their secrets to battling acne and share their tricks of the trade to overcome this condition.

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Sophie has been absolutely fabulous to work with. She came to me with two great ideas which were just the sort of things I was looking for, and managed to get a first draft to me within a week which is commendable when I know that everyone has busy lives of their own. Not to mention the piece was so well written that there were virtually no notes, and I was really impressed by the personal touch when she candidly confesses to a world which might not take to it kindly, 'I’ve had acne for almost all of my secondary school life'. I really hope that you'll all head over to her blog Simple Sophie and click 'Follow'. My favorite thing about her blog has to be her photographs, they almost look professional! This blog is really going places in my opinion. 

Please feel free to leave a comment down below, but also, go interact with Sophie on her own page or on her Twitter account (@sophnightingale) as she's so lovely I'm sure she'd like to chat with you!

Thanks for reading guys and if you like the idea of getting some writing practice in and gaining some extra blog coverage make sure you get in touch with me at hautefuture@gmail.com and I will definitely encourage and support you to write a piece as wonderful as this.

Thanks once again Sophie, can't wait for your next piece :D

Until next time...

Love

gabriellasofia

Why Good Customer Service is More Important than Ever!

At risk of this turning into a massive rant-blog, I want to say one thing: I HATE BAD CUSTOMER SERVICE.

I don't know if it's because I've worked for numerous companies where customer service is key (FedEx UK and The Disney Company anyone?) or if it's that I treat customers as I would like to be treated if I was parting with cash. Whatever it it, all I know is I hate it and I refuse to be treated badly by people who are paid to be helpful and polite to me.

Firstly, let me say that I'm not under any pretense that I am some sort of royalty and should be treated as such. I know I'm nothing special and I'm not saying at all that I should be given more attention than any of my fellow customers. What I AM saying is that these days, when money is as tight as it is, staff need to work hard for their wage and prove to customers that whatever they are buying is worth the money they are spending.

This applies to shops, restaurants, salons, mobile phone companies and even my university to a certain extent.

Don't get me wrong, I am not 'tight' with money. I love spending money (just check out my Fall Haul video at http://www.youtube.com/watch?v=4dTbp0uQL6s if you don't believe me!) But when money is hard to come by for everyone, not to mention that I'm living a student lifestyle whilst trying to keep worries about the doom of my impending university debt at bay, it's not outrageous that I want to make sure that every penny is going towards something totally deserving.

That's why I feel like companies need to work harder to train staff to reassure us with their demeanor that we won't regret this spend and that it is completely worth it.

Think of it this way: Shops are still selling the same products as before, but with an inflated price in an economy where there is quite simply less money. They need to offer better deals, chase us with our best interests at heart, and just generally work hard to make you sure that we didn't make a mistake in choosing their store to shop in. What can they offer to seal the deal and show the consumer that they are doing the right thing? They need to make the entire transaction from beginning to end a positive experience, and one great place to start is by training the staff to treat the customer with interest and respect.

Whenever the following steps are completed, I am a happy customer;

1) Make sure your staff have a comprehensive grasp of at least basic social skills and good manners. During a trip to WHSmith recently, the shop assistant who was sat at the check-out was so much of a moron that I began to wonder if she actually suffered some sort of terrible debilitating social disability. I soon realized that she didn't when she was mouthing off to 'Maureen' about how she hates it when customers don't put items back in the right places. She didn't look me in the eye, didn't ask if I wanted a bag to put my purchases in (I'm hardly going to carry three magazines and two notepads in my clutch now, am I???) and merely grunted at me 'Twelve fifty.' I'm sure what she meant to say was, 'That will be twelve pounds fifty then please. Would you like a bag?'

I don't think it's too much to ask for staff to be polite, present positive body language and be professional whilst they are at work. For example, the extreme sharing of personal anecdotes at work offer nothing to the customer except for boredom. Why do I care that you're having to get the bus home from work at the end of your shift because your stupid 'partner' filled the car with diesel instead of petrol? Don't bore me with your life. If I was interested, I'd ask.

2) Employers should make sure that the staff to customer ratio is right. If I see only two people working at the pub when the bar is rammed with a crowd three-deep I immediately pity the staff and begin to marvel at the manager's stupidity. Human nature results in you being surrounded with subconscious concern and irritation which doesn't exactly provide a good start to what was supposed to be a carefree night of 'Drinks with the Girls', does it?

Furthermore, it's a nightmare if the few members of staff working don't actually know how to operate the technology they're required to use. At Topshop recently, I wanted to make a very simple exchange of one top to a smaller size. And yet, after ten minutes of waiting at the till looking around for someone to help me, the sales assistant that finally loped over with a face like I'd come and kicked her new kitten didn't know how to 'put it through'. She then looked at me as if expecting me to say, 'Oh alright then, I'll keep it, sorry for the inconvenience!' When she realized I wasn't going anywhere, out of laziness she 'radioed' her colleague who was only stood about five meters away. This colleague, or 'Kelly' as she was called, then demonstrated that her reluctance to help anyone far outweighed the assistant at the till by describing how to do the transaction in the dullest and least informative way possible. Eventually she skulked over and slowly made a palaver of the exchange whilst sighing and tutting. Of course I should probably feel sorry for them as they obviously struggle with that terrible condition; bone idleness.

3) Give the customer at least what they expect. Let me set the scene, I am about to buy a pair of wedges in Miss Selfridge for £75. This is a big spend for me, the most I've spent on shoes to date in fact, so I'm excited and a little nervous, but looking forward to owning such a luxurious item. The only pair they have in my size are the display pair, but I don't mind as they seem to be in good condition, so I take them to the till. The disinterested sales assistant drops them into a plastic bag which she slides across the counter and asks for my £75. I'm gobsmacked.

"Erm, excuse me, could I have a box for them please?"

"We don't have a box for them."

*Insert confused face*

"How were they delivered to the store then?"

"They were in a box but we threw it away."

*Still confused*

"That's odd... Why would you do that?"

"The boxes were cluttering up our stockroom."

This is the bit where I started to get angry.

"What... can I just get this straight, you just chucked £75 worth of shoes into a plastic bag because you can't give me a box, and you can't give me a box because of the state of your stockroom???"

*SILENCE*

"Why should I give one what your stockroom looks like? If I'm spending this much money on a pair of shoes, the very least I should expect is a box to carry them around in to prevent them from getting damaged. Is that an unfair or surprising request???"

"I'll go and find you a box."

Yes, you do that.

4) Presentation is vital. That goes for the staff as well as the shop floor. I don't want to seem my waiter's graying boxers, or my bank assistants black bra through her white shirt. Similarly, I don't really feel comfortable looking at my shop assistants lipstick-teeth or her pussing zit that she forgot to cover up that morning. By the same token, why would I was to eat in a restaurant if I know that I wouldn't make a pig urinate in their disgusting toilets? My table is sticky, I don't want to drink in this pub because if they are so unclean out-front where the customers are, can you imagine the state of the pot-wash room??? Is there a way I can try on a new pair of jeans without removing my shoes? There must be a way because there is no chance under the sun that I'm putting my bare feet on the dusty floor in your rancid dressing room. No-one has an excuse for being unhygienic. Surely part of what the staff are paid for is maintaining a clean working environment, (it's been part of every single job description I'VE ever received so it must be) so why aren't they doing it?

5) Go the extra mile! Usually if I'm spending my money in a shop, it is because I trust the brand and have certain expectations of how I will be treated there. I have chosen the brand because it has something extra which others don't have, it makes me feel special and the whole experience of purchasing there is a pleasure. I'm not only spending my money on the product but the entire experience, so I want it to be good. This means that pleasant helpful staff need to be involved; asking how I'm getting on when I'm in the dressing room, offering to order in an out-of-stock item especially for me and telling me I look gorgeous when I'm trying the item on. Approaching me when I'm looking at an item and recommending a similar item I might be interested in also, advising me on what would go well with the thing I have in my hand when I'm still looking around and asking if I found everything OK when I reach the till. Volunteering to show me how to apply a foundation I'm looking at, offering a free sample or telling me about an upcoming sale. Informing me about other services offered, recommending a favorite dessert or helping me to find a birthday present for my sister. These are all examples of how shop assistants themselves can help make me sure that my money is being well spent allowing them to be paid a fair wage.

As a consumer, I really don't think it's too much to ask for the staff to actually EARN their wage by following the above tips. And it's definitely not to much to ask the same of the managers, supervisors and bosses to ensure that these tips are adhered to. It's not hard.

Have any of you guys been experiencing any bad customer service recently? Where and why? Do you complain if a member of staff is rude to you? Do you send food back if it is cold or unappetizing (as I've done quite often this summer... International House of Pancakes and Pizza Hut are the main culprits)? You really should. In this day and age, we can't afford to waste a single penny on something that isn't entirely worth it. And remember, the customer is always right!

gabriellasofia